AMSTERDAM AIRPORT SCHIPHOL: A CASE STUDY

Why Amsterdam Airport Schiphol Chose Jeppesen's Terminal Management Solution:

Schiphol is an International Transfer Transit Airport. It is continuing to grow in size as traffic has doubled in the past five years. They recognized the need for an efficient allocation system to assist them in continuing to provide optimal service to their customers. Schiphol reviewed the offerings of ten companies. Jeppesen's Gate Solutions module was selected as the best option. Major reasons for this were:

1. Jeppesen offered the whole solution in their package: software, hardware, training, installation, maintenance, support and updates.

2. Schiphol wanted a COTS product, with minor adjustments to meet its needs.

Product Strengths of Jeppesen's Terminal Management Solutions:

Flexible

• Upgrade easily from one module to others as growth occurs
• The system has the capacity to cope with the increase in traffic volume and allocate resources efficiently
• Schiphol could change the system (via the rulebase) when the Schengen issue arose
• Allows for particular needs of the winter season, including de-icing and snow clearing

Reliable

• Fully operational 100% of the time
• Schiphol now has two modules running concurrently

Creative Use

• Allowed Schiphol to do a contingency plan for Y2K
• Planning infrastructure for future needs - doing scenario testing

Service Excellence from the TMS Team

• 24-hour support service
• Speedy responses to inquiries with friendly service
• Contactable by phone, email and fax, to resolve any problems
• High level of expertise
• Willingness to build relationship with customers and stay in touch with their changing needs
• Excellent maintenance, support and upgrades/updates